What Kind of Support and Training Do You Offer?
23-Apr-2024We understand that adopting a new technology platform can be a significant adjustment, which is why we are committed to providing robust support and training to ensure a smooth transition and continuous use of our platform.
- Onboarding Process: Our onboarding process is designed to integrate clients seamlessly with our platform. Depending on the complexity of the module:
- Immediate Start: For simpler modules, users can start using the platform immediately after a brief introduction.
- Extended Onboarding: For more comprehensive modules that require data integration, the onboarding process can take between 2 to 4 weeks. This process includes:
- Initial Meetings: To understand your specific needs and set up the system accordingly.
- Structured Trainings: Conducted by our experts, these sessions are tailored to familiarize your team with the module’s functionalities and ensure efficient usage.
- Follow-up Communications: Regular emails and updates to keep you informed on progress and next steps.
- User Guides and Product Tours:
- User Guides: Comprehensive manuals are available for all modules, providing step-by-step instructions on how to maximize the platform's capabilities.
- Interactive Product Tours: We are developing interactive product tours that guide users through each step within the modules, making it easier to understand and navigate the system.
- 24/7 Customer Support: Our dedicated customer service representatives are available 24/7 to answer any questions and resolve any issues you may encounter. Whether it’s a simple query or a complex technical challenge, our team is ready to assist you at any time.
- Cross-Functional Team Collaboration: Especially during the onboarding for complex modules, our team collaborates closely with various departments within your organization. This ensures that every aspect of the platform is aligned with your business processes and helps in achieving an efficient integration.
Our support and training resources are designed to empower your team, ensuring you feel confident and competent in using our platform to manage your trademark portfolios effectively. We are committed to ongoing support and continuous improvement based on client feedback and industry developments.
